Privacy Policy

Your privacy is of great importance to us. This Privacy Policy exists to tell you what kind of information we gather while you visit our website and how we use such information. We collect information about users over time and across different websites, mobile applications, and other services. We also authorize third parties to collect information this way. To do this, we use several common tracking tools, as well as third parties. We use tracking technologies to enhance user experience of our website all in coordination with the General Data Protection Regulation.

PERSONAL DATA PROTECTION STATEMENT

This Personal Data Protection Statement by CroatiaCharterFleet is based on the General Data Protection Regulation and it applies from 25 May 2018. It refers to all the web pages that Sailing Support owns and operates which may act as data collector. The websites are as follows: http://sailingsupport.hr, https://www.croatiacharterfleet.com. CroatiaCharterFleet does not collect any personally identifiable information except when you submit it voluntarily through forms. In this case the data will be processed in accordance with Regulation (EU) 2016/679 on the protection of natural persons. The information collected will be used for the purposes specified for when it was collected, to respond to your inquiries.

Any information you give us will be stored and managed carefully, and will not be used in ways to which you have not consented. We will not sell, rent, or exchange such personally identifiable information to any other organization or entity.

  1. GENERAL INFORMATION

This Statement explains what data we collect, for which purposes we use them and how we manage them.

In charge of data processing:

Sailing Support Ltd.

VELEBITSKA ULICA 27

21 000 Split, Croatia

Contact office@croatiacharterfleet.com

If we use the services of external providers to process your personal data, we are also in charge of protecting your personal data.

We and our partners display interest-based advertising using information gathered about you over time across multiple websites, mobile applications, or other platforms.

Interest-based advertising or “online behavioral advertising” includes ads served to you after you leave our website, encouraging you to return. They also include ads we think are relevant based on your shopping habits or online activities. These ads might be served on websites or on apps and in emails.

  1. COLLECTING INFORMATION – TYPES OF PERSONAL DATA WE PROCESS

When you visit our website our web server automatically collects information about IP address of your computer, type of your browser, time of your access, referring web address and all the information about the pages you have visited on our site. That data is used for running our statistics about the use of pages, so that we could improve user experience.

In case you are interested in our services it is necessary to send your contact information so we may contact you back.

We use the following personal data:

– Master data: Forename, surname, date of birth, country of birth, nationality, personal identification number, Tax number

– Address and contact information data: city, e-mail address, cell phone number

– Other data: type of identity document, number of identity document, date of boarding, port of boarding, name of yacht or boat, number of skipper license, number of VHF license, credit card number, booking number, GPS coordinates of navigation

  1. LEGAL BASIS AND PURPOSES OF PERSONAL DATA PROCESSING

All types of your personal data are processed based on:

  • Legal obligations – we process your personal data in accordance with the regulations in force. Also, for the purposes of notification and registration which we are obligated to perform in accordance with the regulations in force (e.g. the Ordinance on the conditions for conducting the activity of chartering of vessels with or without crew and the provision of guest accommodation services on vessels, concluding an agreement on the provision of chartering of vessels).
  • Fulfillment of agreement – for the purpose of fulfilling the agreement and contractual obligations we have concluded.
  • Consent – for purposes of sending promotional offers and other business-related information, for the purpose of assessing satisfaction after the charter period, and for the purpose of contacting you.
  • Legitimate Interest of the Controller: For the purpose of meeting the obligations of the legislative body (e.g. Ordinance on the conditions for conducting the activity of chartering of vessels with or without crew and the provision of guest accommodation services on vessels) or for fulfilling contractual obligations and concluding agreements, e.g. Agreement on the provision of vessel chartering.

Personal data from our customers may be collected in person, at fairs, via websites, e-mails and by phone or we receive them from other chartering agencies.

  1. RETENTION PERIOD

In principle, we delete your personal data upon termination of the contractual relationship and no later than the expiration of any legal requirements related to the retention of personal data.

  1. CONSENT MANAGEMENT

You can revoke your consent at any time or even object to our processing of your personal data.

You can change your consent via a written request at the following address:

Sailing Support Ltd., Velebitska ulica 27, 21 000 Split, Croatia

or by e-mail at

office@croatiacharterfleet.com

If you revoke the given consent, we will no longer use your data for the purposes you have revoked it for. If you want to give your consent again, you are welcome to do so.

In case you do not provide personal data that does not require your consent and that is necessary for the conclusion of an agreement with us or for the fulfillment of the concluded agreement, or due to for fulfilling of our obligations under the law, we will not be able to fulfill our contractual obligations towards you or conclude an agreement with you.

  1. RIGHTS OF DATA SUBJECTS

In accordance with the General Data Protection Regulation you have right to:

  • Right of access to data and information on processing personal data
  • Right to correction of data
  • Right to deletion
  • Right to data portability
  • Right to objection
  • Right to object to competent authority
  • Exercise of rights
  • Identity confirmation
  • Misuse of rights
  • Right of limitation of processing
  1. TRANSFER OF DATA TO THIRD PARTIES

We will make your personal data available to third parties only in the following cases:

  • If you explicitly and in writing agree to disclose certain confidential data for a particular purpose or to a particular person.
  • If the Ministry of the Interior or the competent State Attorney requires the data for the purposes of carrying out the tasks within their competence.
  • If a court, attorneys or a notary public require the data for their proceedings, where the submission of such data is required in writing.
  • If the Tax Administration, the Croatian Pension Insurance Institute, and Croatian Health Insurance Fund require the data on the basis of the legal obligations that the controller has towards them.
  • If we are obliged to submit data to the Ministry of Maritime Affairs, Transport and Infrastructure.

Transfer of data to third countries (countries outside the EU) can only be performed: in case of statutory obligation, in case it is necessary for the fulfillment of contractual obligations and if you have given your explicit consent.

  1. USE OF DIGITAL SERVICES

Google Analytics

This website uses Google Analytics to analyze the use of this website. Google Analytics uses cookies, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

 

Custom Audience (Facebook)

We reserve the right to participate in Facebook.com’s Custom Audience which will enable us to display to persons on our email lists targeted, personalized ads when they visit Facebook.com. The ads are based on your experience at our website. No personal information is shared with Facebook. The Custom Audience allows us to convert your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. You may opt out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to the email address provided in our contact information below. For your opt out to be effective, you must visit www.facebook.com/help/247395082112892

Facebook pixel / conversion tracking

With your permission, our websites utilizes the Conversion Tracking Pixel service of Facebook. This way we can follow your actions once you are redirected by clicking on a Facebook ad and we can also keep track of the efficacy of Facebook ads for statistical and market research purposes. The data we collect is entirely anonymous to us. However, the collected data are saved and processed by Facebook (in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/). Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes. (Please click here if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences/.)

Display Advertising (Remarketing)

Our websites implement and use Google Display Advertising to reflect your interests across the web (remarketing). To determine your interests, Google will track your behavior across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

COOKIES

Cookies are small text files which are downloaded to your computer, tablet or mobile phone when you visit a website or application. The website or application may retrieve these cookies from your web browser (eg. Internet Explorer, Mozilla Firefox or Google Chrome) each time you visit, so they can recognize you, remember your preferences and provide you with a more secure online experience.

Generally, cookies are very useful and are a common method used by almost every website you visit because they help to make your online experience as smooth as possible. For security reasons, many websites will not function at all without the use of cookies (or other similar technologies, such as “web beacons” or “tags”).

Cookies generally do not hold any information to identify an individual person, but are instead used to identify a browser on an individual machine.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that the website won’t work properly

For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org.

MANAGING COOKIES

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies) or warn you before a cookie is stored on your device.

You can control and/or delete cookies as you wish – for details, visit www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.

Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

  1. SECURITY STATEMENT

We have taken all reasonable steps and appropriate security measures to protect your information.

  1. CHANGES TO PRIVACY POLICY

From time to time we may change our Privacy Policy so please check back periodically.

If you have any questions regarding this Privacy Policy, please contact us on the above-mentioned address.

FAQ – Frequently Asked Questions

WHICH BOAT TYPE AND SIZE SHOULD I CHOOSE?

The choice of the boat depends entirely on your wishes and preferences. Our offer includes following boat types:

  • Sailing boats – excellent for both family and active vacation
  • Catamarans – very stable and comfortable, ensure fast sailing
  • Gullets – use the power of engine and sails to move; rented exclusively with the crew (captain, sailor, cook, hostess)
  • Motor boats – for speed sailing enthusiasts

Before choosing a boat, please bear in mind the following details:

  • How many people will be on board?
  • Does your group consist of pairs who can share the same cabin, or do some crew members require a separate cabin?
  • Do you prefer comfort?
  • Do you require a skipper or not? If you need skipper’s services, please bear in mind that the skipper sleeps on board as well, so one of the berths (either in the saloon area or in a cabin) should belong to him.

SAILING BOAT OR CATAMARAN?

The choice depends on your wishes and preferences. Catamaran is an excellent choice for those with no sailing experience, or for those who feel somewhat insecure. It has two hulls, hence providing greater stability. Catamarans don’t lean more than 5° and offer greater comfort, spacious saloon area and cabins, and somewhat faster sailing, since they have two engines. Modern catamarans have shallow draft in order to make the access to land and bays easier.

DO I NEED TO HIRE A PROFESSIONAL SKIPPER?

You do not have to hire a professional skipper if you have the necessary licences and experience in sailing a yacht, except in cases where the vessel is rented exclusively with a crew.

WHO PAYS FOR THE SKIPPER AND HIS FOOD?

You pay for the skipper, hostess and crew as well as their food, whether you prepare meals on board or go to a restaurant.

WHERE DOES THE SKIPPER SLEEP?

In most cases the skipper sleeps in the saloon area. However, it is strongly recommended to charter a bigger boat and to provide the skipper with his own cabin. Since he is in charge of the day-to-day running of the yacht as well as the security of people on board, he should be well-rested – apart from that, the guest will have more comfort and a free saloon area to hang out.

Every vessel is registered up to a certain number of people (the law does not allow this number to be exceeded) – if this number does not include a berth in the saloon area, the skipper is required to have his own cabin.

WHICH LICENSES MUST I HAVE IN ORDER TO CHARTER A BOAT?

You must have a valid skipper’s licence and VHF radio licence, and for some vessels a test voyage is also necessary.

WHAT IS INCLUDED IN CHARTER FEE?

Charter price is usually formed per boat weekly, no matter how many people will be on board (the maximum number of passengers is always limited depending on the size of the yacht). Therefore, charter price covers the vessel rental, all navigation and safety equipment, dinghy and the bed linens. The obligatory payment that needs to be done at embarkation is transit log or charter pack and the residence tax. Outboard engine, gennaker, spinnaker, snorkelling equipment are optional services that are not in charter fee included and can be arranged at surcharge.

WHEN IS THE CHECK-IN AND THE CHECK-OUT?

Embarkation is usually done Saturdays in the afternoon from 17-18hr. The charter provider usually needs a few hours to prepare the boat for the charter meaning that the boat needs to be cleaned properly from the inside and outside and, if necessary, to take care of some small repairments. However, if the boat is ready earlier the embarkation will be done earlier. Check-out is in most cases done Saturday morning till 08-09.00hr. Some charter companies do the check-out Friday afternoon and then you are allowed to overnight onboard till Saturday morning. However, these information should be confirmed when booking the boat.

ARE THE BOAT AND CREW INSURED?

Yes, all boats and crews are insured against possible damage.

IS IT POSSIBLE TO CHARTER A BOAT FOR A FEW DAYS?

Yes, it is possible to charter a boat for a few days, but usually in the period either before or after high season. The usual charter period is from Saturday to Saturday.

WHAT IF WE HAVE CHILDREN ON BOARD?

In this case please inform us in advance of the ages of the children in order to ensure the appropriate sizes of lifejackets for them. We recommend that you order a safety net for your boat if the children are small.

WHAT SHOULD I TAKE WITH ME ON THE BOAT?

You need to take with you only your own clothes, towels and medicines. During colder times of year we recommend warm clothing and waterproof jackets. The clothing must be appropriate for use on board, and we recommend boat shoes or boots for sailing in rough conditions.

ARE TOWELS INCLUDED IN THE CHARTER FEE?

In most cases not. If they are not included in the charter fee they usually can be arranged at extra cost. Beach towels are never included in the charter fee and you should bring them with you.

DO I NEED THE LICENSE FOR DIVING?

Diving in Adriatic is forbidden without the valid license. You need to be in possession of valid diver`s card issued by Croatian Diving Federation. This license can be obtained if you have valid diver`s brevet that was issued by international diving association (IDD, UDI, CMAS, MDEA, PADI…).

DO I NEED THE LICENSE FOR FISHING?

For legal fishing valid fishing license is required as well. The license can be obtained in fishing clubs that are authorized for issuing the licenses to the foreign citizens. For obtaining the license you only need your passport or ID – if you are already a member of some fishing club in your country take your club card with you as it can decrease the license fee. Please note that the fishing is forbidden in National Parks – when obtaining the license you will receive the list the zones that are off the fishing limits as well as the list of allowed fishing tools.

WHAT IS THE COST OF MARINAS AND HARBOURS?

The mooring fee varies from marina to marina. It also depends on the size of the boat. The mooring fee for catamaran is usually charged double than the mooring fee for the monohull of the same size. The average price is around 50-70 EUR for the boat cca. 43 ft per day. If you have already settled your sailing route you can check the prices on the web sites of marinas on your route. On the other hand, some of the harbours and most of the anchorages are free. More information about marinas in Croatia.

CAN I PAY IN EUROS IN CROATIA?

National currency in Croatia is Kuna (HRK). Although EUR can be accepted in some establishments please keep in mind that Kuna is in most cases the only mean of payment accepted. ATM machines can be found almost everywhere and therefore you do not have to worry for cash withdrawals if you get to the point that you ran out of Kunas.

WHERE CAN I GET THE WEATHER FORECAST?

The weather forecast can be obtained in any marina reception. Of course, you can always call the base or listen to the weather forecast on the radio and VHF as they are broadcasted frequently especially during the summer season.

CAN I TAKE THE ELECTRICAL EQUIPMENT ON BOARD?

The electrical equipment can be taken with you but it is important to be rational with these goods. Croatia uses standard European 2 point plug and the elecrticity is 220 V. However, the yachts have shore power connection and while in marinas you will be able to use all the electrical devices as you are wired to shore electricity. When sailing, only boats with generator will supply with 220 V all the time.

CAN MOBILE CHARGERS BE USED ON BOARD?

Mobile chargers can be used on board with the usual 220 V plug in while in marina on shore power connection. Otherwise, you can use the car phone charger that can be plugged into the 12 V cigarette lighter on board.

ARE MOBILE PHONE SIGNALS AVAILABLE IN ALL SAILING AREAS?

Most of Croatian sea is covered with mobile phone signal.

WHERE CAN I PARK MY CAR AT THE MARINA?

Every marina has sufficient parking spaces which are monitored during your voyage. Prices vary, but are in the region of €6 per day.

WHERE CAN I OBTAIN PROVISIONS FOR THE BOAT?

You can obtain provisions for your voyage in one of the many markets which are usually in the area of a marina or in smaller shops in the marinas themselves.

MAY I ORDER THE NECESSARY PROVISIONS FOR THE BOAT IN ADVANCE?

Yes, you may send your order and the charter personnel will obtain your provisions immediately before your arrival on board.

MAY I TAKE PETS ON BOARD WITH ME?

No, it is not permitted to have pets (dogs, cats, birds etc.) on board except in cases where this is agreed in advance. We recommend that you do not expose your pets to the inhuman conditions of staying on board. However, if you do not have somewhere to leave your pet, please send an enquiry in advance stating your needs and we will try to find the best solution for you.

WHAT ADDITIONAL SERVICES CAN YOU HELP ME WITH CONNECTED TO MY YACHT CHARTER?

We can arrange additional services for you but only as assistance as follows:

  • transfer from and to the airport or port
  • car hire
  • reservation of hotel accommodation
  • hire (reservation) of a helicopter or small aircraft

WHAT IF I HAVE FURTHER QUESTIONS?

We are at your service to answer all questions or concerns which are not addressed in the above answers; simply send us your question by e-mail.

Payment and Charter Conditions

  1. CHARTER PROVIDER AND TRAVEL AGENT
SAILING SUPORT D.O.O.
Velebitska ulica 27
21 000 Split
Croatia
OIB: 08035594447
BANK DETAILS:
Privredna Banka Zagreb d.d., Radnička cesta 50, 10 000 Zagreb
SWIFT CODE: PBZGHR2X
IBAN: 42 2340 0091 1108 53755
Trgovački sud u Splitu MBS: 060362417

Contact information:

tel. +385 21 41 34 03

e-mail: office@croatiacharterfleet.com

Opening hours:

Monday – Friday  08:00 – 15:30

  1. PRICES AND PAYMENT

The quoted prices on our web-site are informative and final price (of the vessel, all obligatory and optional extras and other services) will be quoted in your booking confirmation with payment instructions. To find more information on which other obligatory and optional expenses are to be expected check our official price list. The charter price quoted in your booking confirmation includes the boat use and insurance. 50% of the total amount is the final confirmation of your booking and should be paid within 7 days after your confirmation. The balance is due 4 weeks before the charter start date. You can pay in Euro via bank transfer to Croatia Charter Fleet account stated in the Accommodation contract (Charter contract) or with credit card online.

For other services, such as travel packages and specially designed programs (all-inclusive and tailor-made) valid prices are those we send you in our official offer where all included and additional expenses will be specified.

Credit card payment details

Credit card payments are authorized and protected by Wspay payment gateway, a service provided by Webstudio company from Zagreb, Croatia.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.

Cards accepted

Personal data protection and credit card purchase security statement

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Webstudio Wspay Payment Gateway and vice versa. Webstudio Wspay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.
Webstudio is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel. Information protection and credit card payment security is guaranteed by the SSL security certificates, issued by RapidSSL.

  1. OUR DUTIES AS CHARTER SERVICE PROVIDER

Once the embarkation date arrives we will hand over the boat to you with full fuel and water tanks, clean and in good working condition, and perform the check in together with you according to the inventory list. If we are not able to hand over the boat at agreed place and time, you can request a refund for the days you have not been able to use the boat. If we cannot hand over the boat within 24 hours after agreed deadline, we have to ensure another boat of same or similar characteristics.

Any hidden defects of the yacht or its equipment, not known to us at the time of handing over the yacht, as well as any defects occurred after the yacht has been handed over to you, do not entitle you to request a decrease of accommodation costs.

In case that some equipment was damaged or lost during a previous charter and new equipment cannot be delivered before the embarkation, you are not entitled to withdraw from the Contract, or to demand a discount of the booked price, when such missing equipment does not affect the navigation safety of the vessel or are not essential for the trip comfort, such as fresh water pump, fridges, toilets, kitchen oven.

  1. YOUR DUTIES

During the handing, over of the boat, you have to inspect the vessel together with the authorized representative of our company and execute the inventory list. You can navigate the chartered yacht only within in the Croatian territorial waters and are not allowed to sublease or use the vessel for commercial purposes (like fishing, diving etc.).

You have to carry the following documents at all times: passport or personal identification card, copy of the charter contract or voucher, crew list of all passengers. The person operating the yacht (skipper) must possess a valid motor boat operating license, which includes the license to operate the yacht’s radio station or must be able to present another acceptable license entitling such person to operate the boat in accordance with the applicable legislation.

You have to return the boat to the agreed place and in the agreed time, with full water and fuel tanks. If you are delayed with returning the boat, we will charge the daily accommodation rate for a delay of up to 3 hours and the three-day accommodation rate for delay over 3 hours. You have to let us know in case of a delay caused by force majeure, as you will not be charged.

In case of failure of the boat or its equipment you have to inform us immediately via one of the telephone numbers stated in the boat’s documentations. We have to repair such fault promptly, immediately after receiving the notice. If we repair the fault within 24 hours from notification, you are not entitled to demand indemnification.

You are instructed to treat and handle the boat with due care and to obey all applicable regulations. If we find that the skipper doesn’t have the necessary skills and knowledge, you will be offered to hire a skipper who will instruct and teach such a person on proper boat operation, or the base manager will allocate such boat a skipper for the entire charter period at an extra charge.

If you as our client don’t want to act as the skipper of the yacht, before commencement of the charter term, you must notify us of the name of the skipper. This nominated skipper will be co-responsible towards us. All consequences emerging from allowing unauthorized persons to operate the boat are exclusively born by you as our client.

You agree to handle and treat the vessel and its inventory and equipment with due care. You must check daily the water and oil level in the boat’s engine. Damages caused by insufficient oil or water are not insured and you will be fully responsible for those. In case of major break-downs and/or damages and in case of accidents involving other seagoing boats, such cases must be reported to the authorized Port captain authority. In such cases a protocol must be drafted on the case (signed by both parties) for the insurance company. At the same time, you have to notify us about such event. If you don’t act in compliance with this duty and instruction, you will be charged for all damages. Your signature under the Check-in list confirms that you have received the boat in the status and conditions stated in such Check-in list, this statement applying to the status of the boat in both its under- and above-water structure.

  1. INSURANCE

Boat insurance covers all maritime risks and includes obligatory insurance towards third persons. Any damage that happened during your usage of the boat and that wasn’t immediately reported to us or the insurance company, will not be accepted under the insurance policy. In such cases, you bear the entire responsibility for all such damages.

Personal property items of the skipper or crew members are not insured, so we propose that you close a separate insurance policy for valuable items prior to the charter term of the boat.

  1. CHECK IN / CHECK OUT OF THE YACHT

check in: SATURDAY from17.00 h

check out: SATURDAY until 9.00 h

  1. DEPOSIT

Before the boat is handed over, you have to pay the security deposit as stipulated in charter agreement (this amount corresponds to the franchise deduction defined by the insurance policy). The deposit can be paid in cash or with credit card. In case of damage on the boat equal to the deductible franchise amount, your deposit will be used to cover the damage.

  1. ENGINE FAILURE AND SEVERE DAMAGES

Should any damage be caused by the usual wear and tear of the materials during the yacht charter period, you have the right and obligation to arrange for the repair of such damages up to a total amount of 150,00 Euro, which we will reimburse after the boat is returned to base.

If we repair the damage within 24 hours, you will have no right to demand any reimbursement.

If the damage cannot be easily repaired on course, an early return to the charter base is required, because such damage must be repaired before the start of the new charter period. If you haven’t caused the damage, we must ensure another boat of same or similar characteristics or refund for lost days of charter. If for any reason, we offer you a boat with minor characteristics, you have the right for an additional refund.

In case you refuse the adequate solution, we offered you immediately, you are not entitled to any further complaints.

If we haven’t caused such damage, you are not entitled to any refund and will have to carry all additional costs relating to finding another suitable boat for you.

In case of major and severe damages and engine failures, in case of loss of vessel and/or damage and injury to persons, you must inform us promptly and also obtain a protocol on the event issued by third parties (port captain, medical physician, appointed expert).

Damages that are not reported to us and damages for which you are not able to produce an officially verified protocol will be considered as damages caused by you and you will therefore be charged in full for such damages.

  1. CHARTER CANCELLATION

If you are not able to embark the chartered boat on the due date for any possible reason you can find another user of the contracted charter services until the agreed date. If you are not able to find another user of the contracted charter services, the following cancellation fees will be charged:

– 10 % of the total amount for cancellation after booking confirmation (non-refundable)

– 30 % of the total amount for cancellation within 90 days before the charter period

– 50 % of the total amount for cancellation within 60 days before the charter period

– 100 % of the total amount for cancellation within 30 days before the charter period

  1. COMPLAINTS

In accordance with Article 6 Paragraph 3 of Consumer Protection Act (NN 130/17)

We inform customers that a written complaint with which they express their dissatisfaction with the purchased product or the service provided can submit at our office. The complaint note must be co-signed by the representative of our company.

In accordance with Article 6, Paragraph 3 of the Consumer Protection Act (NN 130/17), your written complaint will be answered in writing no later than 15 days after the receipt of your complaint.

In your complaint, please write your first and last name and the reply address.

The potentially awarded refund/compensation in your favor, may in no case exceed the contracted accommodation price.

  1. DISPUTES

In case of dispute that cannot be resolved in a friendly manner between the parties, the parties agree upon the authorized court in Split.

Charter Terms and Conditions Croatia

  1. Charter fee

All listed prices are expressed in euros. Sailing Support reserves the it’s right of changing the price, in case the owners of the vessels alter their prices.

The charter fee includes charter of the yacht with its belongings i.e. equipment, full insurance for the yacht and crew during the charter period as indicated in charter contract between parties. Port duties, marina fees, local taxes, fuel, skipper, hostess, transit log, final cleaning and other extra services if any, are not to be considered as charter fee.

  1. Payment

The chartered yacht with equipment is confirmed for charter once payment of agreed amounts is done under following payment conditions:

50% of the charter fee upon signature of contract

50% of the charter fee, at least four weeks before commencement of the charter

Charter of yachts is to be considered final (fixed/confirmed) upon Charterer remits nor transfer contractually agreed amount to Charteree account within four (4) to maximum six (6) banking days.

  1. Security deposit

The security deposit has to be paid in the departure marina by the Charterer during takeover of the yacht. Deposit can be made and accepted in cash or with credit cards. The security deposit shall be refunded in full amount unless the existence of damage or a defect on the yacht or the equipment is found during return of the yacht, and unless there are no claims announced prior. In case of loss or damage off the equipment, particular parts of the yacht or the yacht itself, Charteree shall retain the exact amount which matches the value of repair, acquisition and/or purchasing the equipment or particular part of the yacht. All amounts exceeding the deposit are covered by the insurance and the Charterer will only be held liable for the funded security deposit.
In case the caused damage has the consequence that yacht cannot be further chartered, Charteree has the right to retain the amount which matches the loss of profit to the maximum of the refundable security deposit. All damages or costs exceeding the amount of the security deposit are covered by the insurance.

  1. Takeover of  Yacht

The Charterer will take over the yacht at the agreed time and place. During the takeover of the yacht, the Charterer is obliged to check and carefully examine the conditions of the yacht and equipment on board according to the inventory list of the yacht which shall be provided by the Charteree.
Any possible complaint shall be notified before the start of navigation/ usage of yachts. The possible unknown defaults/issues on the yacht or equipment on board, for which the Charterer at the moment of takeover was not familiar with, as well as defaults which could arise/overcome after the takeover of the yachts, does not give option/ right to the Charterer to reduce the charter fee, pro­vided that these defaults are not of such a nature to render the yacht unable to navigate, safe or uncomfortable for the Charterer, which shall in such  case entitled to terminate the agreement or otherwise claim the reimbursement provided under the preceding clause.

  1. Bareboat Charters

Conditions when requested by the Charteree, the Charterers i.e. persons in charge for sailing/navigation, have to prove that they are capable to operate yacht safely and according to international/Croatian maritime laws and rules. Furthermore if the Charterers does not comply with regulations relative to yacht seaworthiness, charteree and/or his representatives have legal right not delivering the yacht at all and/or not to permit sailing out from starting point/marina. No compensation from Charteree may be claimed by the Charterer in the above two cases. If any similar situation occurs, Charteree is allowed to request assistance from Port Authority Police/Coast Guard. If the Charterer does not take over the yacht within 48 hours for any reason, the Charteree is entitled to consider that the contract between parties is void/not valid any more.

  1. Charteree obligation

The Charteree undertakes to deliver the vessel at the place and time agreed, in good condition, clean and with full water- and fuel-reservoirs.

In case the Charteree is not able to provide the reserved vessel, he undertakes to prepare another one, which is to be at least of the same quality or even of superior quality.

In case the Chareteree is not able to provide either the reserved vessel or its replacement (of the same or even superior quality) at the agreed time, he undertakes to offer the Charterer following possibilities:

  1. meeting the Charterer’s costs for the days while waiting for taking over the vessel
  2. providing adequate accommodation while waiting
  3. after expiring of the 24 hours deadline and Charterer’s abandonment of the Contract and renting, the Charteree undertakes to return the sum paid

The Charteree undertakes to inform the Charterer and return him the amount paid according to the Contract no later than 15 days prior to beginning of the rent in case of cancellation of the arrangement because of unpredictable circumstances.

The Charterer could demand only the amount of the charter fee; any other rights to indemnification are excluded.

In case of damage or defect on the yacht or its equipment caused by the normal natural yacht consumption the Charterer is obligated to inform the Charteree immediately. The Charteree is obligated to remove the damage upon notification. If the Charteree removes the damage within 24 (twenty-four) hours, the Charterer has no right to require any reimbursement.

  1. Charterer’s obligation

After the Charterer has taken over the yacht, the Charterer shall bear all expenses of the daily berths in ports or marinas, fuel costs, oil, water, cleaning and all other necessary items for safe navigation, as well as eliminating all damages and defaults, which can appear while the yacht is under Charterer’s responsibility and which are not the results of normal and regular yacht usage, provided the Charterer has previously contacted the Charteree and made an agreement in regards to technical issues of the repairs that are and can be immediately executed.

The Charterer is obliged to sail/navigate within the Croatian territorial waters. If Charterers are to leave Croatian territorial sea waters, the Charterer is obligated to request from the Charteree license and/or permission to take such action. The Charterer undertakes to respect all regulations and rules, to take care of the yacht and its equipment with caution and navigate/operate the same carefully and according to the maritime rules of navigation. He is obliged to sail only during safe weather conditions and good visibility. Charterers are to be informed about weather conditions via radio (VHF).

The Charterer, or skipper, hereby confirms that he is familiar with all necessary navigational skills and that he possesses the valid license/certificate to navigate at the open seas. Further he confirms that he possess the radiophone operations authorized certificate (VHF license), which has to be presented/shown to the Charteree, as per first request of same on bareboat charters. The necessary navigation skills and certificates will be ensured if Sailing Support provides an own skipper.

The Charterer undertakes and hereby agrees that he shall not sub charter the yacht or rent it to the any third persons or parties as well as  that he shall not participate in regattas nor yacht races, commercial purposes, any type of fishing or sailing school activities.

It is hereby agreed that Charterers will not navigate/operate the yacht under influence of alcohol or narcotics, and/or any other illegal substances unknown to Charteree. It is strictly forbidden to tow of any other yacht, neither is allowed to sail at night by unsafe weather conditions. Number of persons on board of the yacht is to match the crew list. The Charterer is responsible for the consequences which may arise of non-observance to his obligations. Should any accidents or damages to the yacht or equipment/belongings of the yacht occur during the charter time, the Charterer is dully obligated to inform the Charteree immediately without any time delay by contacting the Charteree 24 hour’s telephone numbers, which are to be used to notify the Charteree which are indicated in the yacht documents.

The Charterer is fully obliged to notify the Charteree immediately or authorities in case the yacht or the equipment is missing.
If further safe navigation is not possible due to the Charterer behavior or in case the yacht was dispossessed by third parties which are not part of contract, except for the case of steal or robbery of the yacht or of the equipment, prized or if further navigation was prohibited by authorities or third parties for any reason attributable to the Charterer behavior, the Charterer is to be fully responsible for all the consequences for the Charteree and he guarantees for them.

No pets (dogs, cats, birds and similar) are admitted on board the yacht unless previously agreed by the Parties. The Charterer is obliged to check daily oil level in the engine, check any possible leakages, control pressure of oil and cooling water system, unusual sounds, and take care of sails because they are not insured by insurance policy.

  1. Charterer’s liability

Conditions of Charterer is obliged to pay all charges for failures made by himself, for which the Charteree might have criminal or financial responsibility. In case of damage or accident Charterer is obliged to write down a suitable report and to inform authorised bodies (harbour headquarters, police, doctors) and the Charteree in case of disappearance of the yacht, impossibility of operating the yacht, as well in case of state organs or third persons seizing or confiscating the yacht or imposing measures of sailing prohibition.

For the damage caused by actions and failure of the Charterer for which Charteree is liable to the third party the Charterer is obligated to settle the damages to Charteree in their entirety, whether it is the case of material and / or legal expenses that resulted from such actions and failures.

The Charterer is explicitly liable for the yacht in case any official body confiscates it, due to inappropriate and illegal actions undertaken during the usage of the yacht.

  1. Insurance

The conditions of insurance is determined by the terms and conditions defined by insurance company where yacht is insured. Yacht and crew members are insured against possible damages done by third persons. Terms and conditions of insurance are to be delivered to Charterer during take-over operations. In case of damages the Charterer is obliged to report same to nearest port authority’s office where damage log/record, will be issued for the insurance company and Charteree’s Office. If the possible damages are not reported on time i.e. with delays, Charterer is to be kept responsible by himself and liable for his actions.

Insurance covers damages, against possible natural/environmental impacts, but it does not cover any damages done purposely. If damage is done purposely, Charterer will bear all expenses by himself. Engine and Sails are not covered by the insurance, but nevertheless, if the yacht is operated by a skipper appointed by the Charteree, then the Engine(s) and sailing operations are the responsibility of the skipper and not of the Charterer. Personal belongings of crew are not covered by insurance. If the charter is booked on bare boat basis then the maximum loss for the charterer is his/her refundable security deposit as the rest is covered by the yacht insurance as well as damages to third parties (except damages caused through gross negligence and actions on purpose)

  1. Conditions of cancellation

If the Charterer for any reason should not able to take over the yacht, he is entitled to, if mutually agreed, locating another Charterer which will use the rights and agreed conditions of this contract.

If Charterer is not able i.e. not in position to find substitution for himself, Charteree will retain the following amounts:

30% of the amount of the charter fee, in case of termination of the charter two (2) months before the charter commencement date.

50% of the amount of the charter fee, in case of termination of the charter one (1) month before the charter commencement date.

Full charter fee in case of termination occurred within last month preceding the commencement of the charter date.

Should the deposit not be refunded due to death of family member or charter persons as well as any other situation which may occur like health conditions etc, the Charteree will provide the yacht to Charterer on any other free and/or similar available charter for another period or within the following season.

  1. Complaints

Only written complaints, signed by both parties on the occasion of return of the yacht will be taken into consideration.

  1. Arbitration

All the possible disagreements or disputes that cannot be settled peacefully will be under the jurisdiction of the legal court is in place of Charteree.

Yacht Management

Yacht ownership is a luxury that has only been available for a very lucky few. However, our yacht management program can make your dreams a reality and finally allow you to call yourself a proud yacht owner. Here’s what you need to know.

Yacht charter management program provides you with the possibility to become a yacht owner in a fast and simple way with minimal investment and enjoy all the benefits and advantages of yacht ownership without taking care of the yacht maintenance, berth and getting the yacht ready for your holiday.  All the additional tasks as yacht registration, acquisition of additional equipment, transport and launch – feel free to leave them over to us.
Regardless if a Sailing Yacht , a Catamaran or a Motor Yacht is the focus of your interest – our yacht charter management program is the easiest way to make a desired vessel your own private yacht.

What is Yacht charter management?

Our yacht management program provides an easy way into yacht ownership. We allow you to buy a yacht on an affordable financing arrangement, then fully manage all aspects of chartering, maintenance and running costs. This means you will end up with a wonderful asset that provides income, status and even a wonderful holiday! On top of total management and reliable income, you also have the privilege of several owner weeks every year… whenever work best for you!

If you would like to own your private yacht but you are not sure you could finance it, maintain it or you do not have enough available time to use it as much as you would like to , Charter Fleet  Yacht management is the best choice for you.

Prestige 560 Fly

SunReef 60

Some advantages of our charter management program are:

  • excellent booking results, with more than 20 weeks per season
  • financial security with EIS insurance against loss of charter income 
  • high maintenance standards ensure best resale value for your yacht regardless of its age
  • flavourable financing conditions through affiliate leasing companies
  • transparent cash flow reports through constant insight in income and expenses

OWNERSHIP BENEFITS

  • several owner weeks per year in periods that most suit you
  • worry free ownership: we take care that all boat’s papers are in order: insurance, licenses, registration, taxes etc.
  • charter revenue that covers boat’s costs: mooring, servicing, maintaining

PROFESSIONAL MAINTENANCE

  • secure mooring
  • engine servicing
  • winter preparations
  • spring/start preparations
  • technical installations and spare parts on stock
  • availability of our staff for assistance when you or your guests are out on a cruise
  • transfers and transport

     

What About Income?

Yacht charters are very popular and provide an excellent return on investment for owners. Whether it’s Yacht or Catamaran charter , Croatia is a very popular destination. We manage the business side for you completely and also provide all marketing and customer acquisition for your yacht charter. Croatia has a rich sailing culture and business is plentiful. In exchange for our services, we do charge a 35% management fee of all revenue which means you still receive the lion’s share. Our expert team ensures that your yacht will be chartered on average, 20 weeks of the year and we will provide you with insurance against charter loss.

How is the charter income shared?

Charter income is shared in proportion 65%-35% in favour of the yacht owner.

Out of 65% of the charter income the yacht owner finances:

  • annual berth
  • all-risk yacht insurance (casco) including insurance against loss of charter income
  • yacht maintenance

Out of 35% of the charter income the charter company finances:

  • agency commission for sub-agents
  • marketing and promotion for the yacht
  • charter booking
  • coordination, reception and support for the charter guests

MARKETING AND PROMOTION

Using proactive marketing strategies and most efficient promotional tools such as:

  • internet marketing
  • optimal social networks presence
  • organizing events for brand(s) promotion
  • corporate catalogs
  • print advertising
  • international boat show attendance

Yacht registration

Only Croatian companies can be registered for VAT so we heavily recommend that you register a Croatian company which can cost up to 3500 Euros to found. However, we can help you every step of the way in both starting and managing this company

Yacht Maintenance

Maintenance is extremely important for all ocean vessels and yachts are no different. A properly maintained yacht is the only way to a satisfied charter guest and at the same time the key to a successful business process. Consequently, our professionally educated staff constantly supervises the condition of the yacht and its equipment. With regular services we act in advance in order to prevent any bigger malfunctions and to provide a safe and high-quality vacation for charter guests. With continuous supervision and maintenance, we ensure the longevity of your yacht and equipment as well as a higher price in charter and a higher market value when you decide to sell the yacht. The owner of the yacht has a permanent insight in maintenance processes and their cost – the yachts that we hold in our bases are the best evidence of the quality of service that we provide.

To complete our mission of providing our clients the best possible quality of service, we cooperate with a team of highly experienced yacht technicians and other experts in industry. Due to that, our clients can be sure that any yacht maintenance work will be done diligently, professionally and on time.

In what condition is the yacht after the program and what is its market value?

In a very good and fully functional condition. Of course, the result of chartering is a higher level of wear of the yacht, which can be taken care of with minimal investment and reconstruction. In any case, the charter yachts in our fleet are in better condition than many private yachts, due to the fact that they are constantly supervised and regularly maintained by professionals in our charter company.

In our experience, after 5 years in the Charter management program your yacht will still be in excellent condition and will likely retain up to 65% of its value.

Placing a yacht into charter management is a good way to reduce the cost of the boat and also offset the cost of ownership.

We will handle all of the hard parts of ownership, all you have to do is to have fun and to enjoy your vacations aboard your new vessel with your family and friends in the most beautiful destination in the world.

Split or Dubrovnik  is your ideal starting point in Croatia to a number of popular destinations – sail off along with the jet-setters around Hvar or Dubrovnik or choose a secluded bay to relax and recharge your batteries.

If owning your own yacht is a dream of yours, then don’t wait, with our help you will be the proud.

To learn more about investing into yacht charter management and placing your yacht in our charter fleet contact us or request a call from us!

Croatia Charter Fleet Team / Yacht Management Divison

 

 

 

How to Book

Croatia Charter Fleet is a team of specialists, providing valuable advices and guidance for its Clients for over a decade. At any moment our Clients can rely on our support, we strive to do everything possible according Your interests. Our team will surprise You with a cheerful and relaxed approach, that will make your holiday as pleasant as possible.

  1. Inquiry
    You choose a type of boat and preferred sailing destination from our Yacht Search web service or catalogue, and send us an inquiry. You can also send us an inquiry without browsing our catalogue but you need to write the data such as: boat type or model, sailing destination and preferred dates and duration.
  2. Yacht Selection
    We prepare and send you an offer with the selection of available boats that meet your wishes and requirements. In order to prepare the best offer we might ask some more information from you such as your preferred starting point, do you have a sailing license or do you require a skipper, etc.
  3. Preliminary Reservation
    Once you choose a boat from our offer we will place a preliminary reservation for you on the selected boat. This preliminary reservation typically lasts for several days, thus giving you time to arrange for final confirmation and down-payment. We will of course inform you about the exact duration of your preliminary reservation.
  4. Pro-forma Invoice
    When you confirm your wish to proceed towards the booking, we will send you a pro-forma invoice with the specification of charter expenses. To confirm your booking you need to make a down-payment according to the instructions written on the Pro-forma invoice. Along with the Pro-forma invoice, you will also receive a Charter contract along with valid General Terms & Conditions for Yacht Charter.
  5. Reservation
    After your down-payment has arrived to our bank account, we will inform you about it and proceed with confirming the reservation. Your preliminary reservation shall be converted into a fixed booking – reservation of your selected charter yacht.
  6. Charter preparation
    One month before your sailing holidays you will need to settle the remaining part of the charter costs. This is also the time when you send us your crew list, and we provide you with the base info, list of things to bring on a sailing trip and other useful information.

 

 

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